2 Ways a Colocation Client Portal Builds Teamwork

“Talent wins games, but teamwork wins championships.” – Michael Jordan, former NBA player, businessman

“Teamwork makes the dream work.” – John C. Maxwell, author, ‘The 21 Irrefutable Laws of Leadership’

Quick take

  • A colocation client portal is a window into rich, real-time information about performance and utilization and a platform for collaboration with the data center operations team.
  • A client portal can enable essential teamwork between lines of business, IT, and the data center team if it has role-based access and is built to enable collaboration.

It takes a village to thrive in the digital economy these days. Not only do you need the best people in place, doing their jobs better than ever. You also need a great team of people working well with each other to come up with new ideas and tackle issues you’ve never imagined before.

Once you have the best individuals in IT and the business working together as a productive team, take a look your data center. The right data center provider can be a true partner in your company’s quest to get or maintain a competitive edge in the digital economy.

Collaboration through a colocation client portal

A data center that is a true partner provides the people (a data center management team), the insight (deep dive into real-time activity), and the ability to manage what you see (tools that enable you to respond to the data and make the best use of your resources). This is a partnership built on transparency and cooperation. And it does business through a colocation client portal.

So the colocation client portal is an important line item on the colocation checklist. Two elements of the portal, in particular, are essential for enabling teamwork: role-based access and collaboration.

1: Role-based access

A colocation client portal should be useful at all levels of your organization, with each person having a single access point into the information they need in their various roles. Role-based access enables each person to drill down into just the actionable data they need for their part in the business. That builds essential communication and collaboration between business and finance leaders under pressure to create and compete, IT managers asked to simultaneously keep the lights on and be innovative and agile, and the data center management team.

Role-based access should be customizable based on the business’s needs, but here are a few levels and roles for example:

  • Administrative users can do everything in the portal
  • Power users see all the features but can’t onboard new users or administer the portal
  • Data center engineers have full access to all features except financial reporting
  • Financial analysts have access to performance dashboards and financial reporting

The main point is not what we call a role or what access one person has. The power of role-based access is that it helps align lines of business, IT managers, and the data center management team.

2: Collaboration

A colocation client portal should enable you to get business done better. That means close collaboration with the data center operations team so you can stay focused on the business. Through the portal, you can access information and request action from the data center operations team.

What matters, of course, is not just data but actionable data. What’s the point of having a deep dive into how your infrastructure is performing if you can’t do anything about it? Here, staff in the Operations Control Center are constantly monitoring performance in real time so they can reach out to customers when needed. And they’re here for you when you reach out. The partnership is a two-way conversation. It’s true teamwork.

Incident management is another portal function that can be customizable. The portal can be programmed to adapt both responses and actions, using preset triggers, to your specific business needs. You get the data you want, when you want it, in the format you want it in. Tickets are managed within the client portal from cradle to grave with full transparency. Requests for service or change orders can also be handled completely within the portal. The same goes for requests for vendor access; the portal can store your vendors’ information, making security clearance easier and quicker and giving you an easy-to-access record of vendors’ visits.

The ability to collaborate within the portal makes life much easier (and gets you back to the work you really want to be doing) by cutting out those inefficient and ineffective email chains. Unless you want email, in which case, you can get email. And likewise, if you want to talk with an operations team member, you can reach a person on the phone. That’s what teamwork is about.

A colocation client portal that delivers role-based access and collaboration, among other things, enables a true partnership between the customer and the data center provider. As a window into rich, real-time information about performance and utilization and a platform upon which to collaborate with a responsive data center team, the portal helps customers align IT needs to their business goals.

Read more about the benefits that come from a colocation client portal that offers role-based access, integration, collaboration, and transparency. And explore how the Aligned Data Centers client portal delivers